FAQ
Frequently Asked Questions
PRODUCTS
What liquids can I use with FOLLĒ applicators?
All three FOLLĒ devices work with most low-to-medium viscosity liquids including minoxidil (2% and 5%), rosemary oil, peppermint oil, castor oil, jojoba oil, peptide serums, hair tonics, and most scalp treatment liquids. Avoid very thick oils like pure unrefined coconut oil or heavy butters as these can clog the dispensing mechanism over time.
How often should I use each device?
The FOLLĒ Classic and Roller are designed for daily use. The Lumina Pro should be used 3 times per week — not daily. Consistent use over 8–12 weeks produces the most noticeable results with any hair growth treatment.
Can I use FOLLĒ with minoxidil?
Yes — this is the most common use case for all three devices. The Classic and Roller make minoxidil application significantly cleaner and more precise than the standard droppers included in most packaging.
What is the tank size for each product?
FOLLĒ Classic: 15ml tank
FOLLĒ Roller: 6ml tank
FOLLĒ Lumina Pro: 6ml tank
What is the difference between the Classic and the Roller?
The Classic has a larger 15ml tank and is designed for full scalp coverage in a single session — your primary daily applicator. The Roller has a 6ml compact tank with stainless steel roller balls for targeted treatment of specific areas like the hairline, temples, or a particular thinning zone. Most customers use both — the Classic for their full routine and the Roller for focused spot treatment.
Does the Lumina Pro actually work for hair growth?
Low-level laser therapy (LLLT) at the 650nm wavelength has been studied for scalp health and is the basis of several FDA-cleared hair growth devices. The Lumina Pro uses the same 650nm wavelength. We cannot make medical claims, but the science behind the wavelength is well established. Consistent use over 8–12 weeks is necessary to see changes.
CARE & MAINTENANCE
How do I clean my FOLLĒ device?
Rinse the dispensing tip under warm water for 30 seconds after every use. For a deeper clean, use a cotton swab with 70% isopropyl alcohol on the comb teeth or roller balls. For the Lumina Pro, rinse the tip but always keep the USB-C charging port completely dry.
My device seems clogged — what do I do?
Soak the dispensing tip in warm water for 5–10 minutes, then press gently to clear the blockage. A cotton swab with 70% isopropyl alcohol can dissolve dried residue. This is most easily prevented by rinsing after every single use — 30 seconds under the tap is all it takes.
Can I use the Lumina Pro in the shower?
The Lumina Pro is IPX7 waterproof — it can withstand submersion in up to 1 metre of water for 30 minutes. Always keep the USB-C charging port completely dry. Never use the device while it is charging.
ORDERS & SHIPPING
How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery takes 7–14 business days to the United States. You will receive a tracking number by email once your order ships.
Do you ship internationally?
Yes — FOLLĒ ships worldwide. International orders typically arrive within 10–20 business days. Free shipping on all orders!
What is your return policy?
We offer a 30-day money-back guarantee on all orders. If you are not satisfied for any reason, email orders@follecare.com with your order number and we will arrange a full refund. No return required for defective or unsatisfactory items.
I have not received my order — what should I do?
If your order has not arrived within 20 business days of your shipping confirmation email, contact us immediately at orders@follecare.com and we will investigate and resolve it for you.
Still have a question? Email us at info@follecare.com — we respond to every message within 48 hours.
FOLLĒ Scalp Care · follecare.com