Shipping policy

FOLLĒ ships worldwide. Here is exactly what to expect.

PROCESSING TIME
All orders are processed and dispatched within 1–3 business days of purchase. You will receive an order confirmation email immediately after purchase and a shipping confirmation with tracking number once your order leaves the warehouse.

SHIPPING TIMES
United States: 5–10 business days (standard) 
United Kingdom: 8–14 business days
Canada & Australia: 8–16 business days
Rest of world: 10–20 business days

FREE SHIPPING
All orders qualify for free worldwide shipping, no code needed. 

TRACKING
Every FOLLĒ order ships with tracking. Your tracking number will be emailed to you within 1–3 business days of your order being placed. Tracking updates may take 24–48 hours to appear after your initial shipping confirmation.

CUSTOMS & DUTIES
International orders may be subject to import duties and taxes on arrival in the destination country. These charges are the responsibility of the recipient and are not included in your order total. FOLLĒ is not responsible for delays caused by customs clearance.

DELAYS
If your order has not arrived within 20 business days of your shipping confirmation email, contact us at orders@follecare.com and we will investigate immediately. We are committed to making sure every order reaches you.